2/10 - Terrível
Jessi C.
24 de jun. de 2025
Pontos negativos: Limpeza
I would not recommend!
I have never left a negative review in my life so it takes a lot for me to say this. The cabins locations was wonderful but for what I paid for three nights that was the only positive. We had trouble with the combination lock on our 2nd day and called and someone was quickly sent out to reprogram. This was very pleasing but the cabin itself was not taken care of. The furniture had stains and the floor was so dirty you could not walk barefoot without your feet being black. We killed a few roaches and then found roach soray on top of the refrigerator so the problem was known. We found a couple of ticks on the couch. There was a note left on the refrigerator with notes how to clean up where it was expressed that we not put out unused towels and linens in the tub with our dirty used ones. This made me feel that the linens were not all laundered in between each guest which is gross. We actually chose to leave a day early because we were so unhappy with the lack of cleanliness. Of course normally I would chalk this up to a cleaning person or company being more responsible for the state of the cabin but I sent a very detailed email the morning after we left to explain why we left early and the condition in which the cabin is. I received an email stating someone would get in touch with me and after more than a week of waiting I have heard nothing. Helen is one of my favorite places to visit and unfortunately this trip is one i will remember in a negative light and I would not recomme
Jessi C.
Hospedou-se por 3 diárias em jun. de 2025