We chose Hotel Les Mars to spend the last 2 nights of our honeymoon, and we were incredibly disappointed with our stay. There was ZERO hospitality. When we arrived at 4:30pm on the Saturday of a holiday weekend, there was literally NO ONE to be found. No one at the front desk, no concierge. There was a note at the front desk saying that the concierge would be returning soon, and to call a number for assistance. But no one answered. We wandered around the hotel until we found someone in housekeeping, who also couldn't help us, so we had to go and find our key ourselves because we were going to be late for dinner!! And this wasn't just a one-off, because it happened AGAIN when we needed to retrieve our car from the valet.
For a hotel that is supposed to be part of the Relais and Chateau distinction, this experience was unacceptable, not to mention bizarre. You would think that in the heart of wine country, you would have a wine reception in the lobby for the guests, especially considering that there wasn't even a restaurant or bar in the hotel. But instead, the place was a ghost town, with no service, no hospitality, and no energy. The price we were charged for that lack of service is obscene.
