4/10 - InsatisfatĆ³ria
Gill
Viagem a dois
26 de mai. de 2025
Pontos positivos: Limpeza e condiƧƵes e instalaƧƵes da propriedade
Pontos negativos: Comodidades
Great hotel, but wouldnāt book for a relaxing stay!
The hotel itself is lovely and in a great, central location, but unfortunately our experience didnāt match the setting!
The hotel has party nights with an DJ, which we hadnāt been made aware of. If we had known we would have booked a different hotel or at least been prepared. Music was very loud. When we spoke to staff about it, there was no real apology or understanding. One of them said, āWhat do you expect us to do?ā and mentioned they try to put people on floors 1 or 2 when events are onābut we were on floor 3, which wasnāt very helpful!
To top it off, we received a call in the middle of the night at 1:30 a.m. from head office asking if we were another guest. Our room phone showed 12 missed calls from them, which was really unsettling and disrupted our sleep.
We also had issues trying to get a drink at the barāon two occasions we waited for quite a while but were ignored, even though there were only a couple of other people there. No greeting or ābe with you in a minuteā. In the end, we left and went to a different bar.
Itās a shame, because the hotel and location are great, but the lack of communication and poor customer service really affected our stay.
Gill
Hospedou-se por 2 diƔrias em mai. de 2025
