8/10
We came to Hard Rock on a Wednesday through Saturday. At one point we were going to order breakfast in our room but it was not available. Room service was not available until 11am on those days and only for lunch and dinner.
The pool opens at 9am. Lap swim and enjoy an earlier swim. Trying to swim in a pool with a fountain going into it is interesting.I had to figure out the space in between the deck and where the water fell to swim so as not to get a face full of water. The fountain looks pretty but is not enjoyable to swim in.
They are short of staff, so the pool area had not been cleaned or stocked with towels. I called the front desk for towels. Overall their staff is excellent, they just need to hire more people to keep up with everything.
We enjoyed our stay, liked our room but do consider it expensive for what we got.
Roxanna
Hospedou-se por 2 diárias em jun. de 2025