We had a 2 room villa with 2 single beds in one room and a queen bed in the other. Queen bed was fine but BOTH single beds had numerous broken slats in the frame and the mattresses fell through when sat on. We complained twice before someone came to look and was told all the other rooms were filled and the only option was to put mattresses on the floor. I requested a refund for 1 of our 2 nights and after multiple phone calls and an email, finally had a response accusing my 1 and 3 year olds of ‘property destruction’ and my refund was refused. They were very rude and disrespectful on the phone and I am very offended at the accusation towards my children, who did NOT break the beds. Even in the event that a 3 year old did jump on the bed, clearly the beds must be very flimsy and poor to be ‘destroyed’ by such minimal impact. If I could give 0 stars, I would, just based on the absolutely shocking customer service and rude, borderline aggressive staff. Would not recommend.
Take note that the response from the owners will probably be more false accusations of property destruction by a 15kg toddler and 9kg baby.
