10/10 - Excelente
Kris F.
31 de jul. de 2025
Extremely open and communicative!
Things don't always go perfect on vacation. It's how people handle things when there is a hicup that makes all the differece. Kathryn found out from the previous guests that their kitchen fridge had died on them. She reached out to us by phone right away and told us about the challenge they were having and how they were going to get it replaced as quick as possible. Unfortunately the time to get one delevered from Home Depot, wouldn't be until after we were done with our stay. She was determined to make sure we were taken care of & would still have a great stay (so much so she asked if we wanted her to buy at least a mini fridge to hold us over) We appreciated the offer, but we were already travelling with two coolers so it wasn't anything that couldn't be solved with just some extra ice. So to help us out Kathryn ran out an got a cooler for us with plenty of ice in it and had it ready and waiting for us in the kitchen. This gave us the extra room needed for cold items & ice waiting to refill our coolers. What I am sure was a stressful unplanned hicup for Kathryn, honestly had no ultimate impact on us enjoying our stay any less. In fact I'd say it made me enjoy the stay even more, knowing our host cared about our family having a great vacation, and that we weren't just a "customer" to her. Thanks for the great hospitality Kathryn, & all the open & honest communication to go above and beyond to make our stay wonderful!100% recommend to family/friends. Would stay again!
Kris F.
Hospedou-se por 2 diƔrias em jul. de 2025