4/10 - InsatisfatĆ³ria
Steven S.
9 de jul. de 2025
Pontos negativos: Limpeza
Disappointing
Great location, however we were not met by the property representative until the following day. The house and pool area was dirty, bins not emptied including hygiene products in a toilet bin. My wife and I each spent 3.5 hours cleaning the property as we had guests turning up. The pool pump and filter work sporadically and water soon turns cloudy and dirty - not appealing to play in. The umbrella around the pool is broken and the tiles around the pool are delaminating. The mosquito nets in the property are either missing or ripped. The oven door doesn't fit properly and if used it heats up the knobs to regulate the heat. The information book is poor, no emergency contact numbers if there was an accident, eg. local doctor etc. No fire extinguishers on property. We arrived on a Monday and didn't see the electric bikes till Wednesday as the gardener had keys to the garage. The bikes are old, dangerous, they have not been serviced and the brakes were non existent (metal on metal). The battery power is poor you couldn't get to Vitrac and back they are absolutely terrible. The unfortunate thing is, that when speaking to the owners' representative he knows about these problems but he also explains that the owners do not invest back into the property each year as most of his clients do, thus the property, pool and bikes need attention and money to be spent to bring it up to an exceptable standard. I did speak to the owners and there were plenty of apologies but no rectification.
Steven S.
Hospedou-se por 28 diƔrias em jun. de 2025