2/10 - Terrível
Dale C.
25 de jan. de 2025
Pontos negativos: Limpeza
No communication
I booked the accommodation and I could not find the confirmation. When I looked up accommodation is said “unavailable”. I searched through emails and still couldn’t find confirmation. I booked alternate accommodation as I had promised my sons a holiday. The only communication I received from the host was at 3:15 on the day of check in saying it was ready. I was horrified.I advised I had to cancel and what was the refund policy. As it was less than 5 days there was none even when I had booked for 6 days. No refund available for the final day. I requested a refund for the cleaning fee. I have not received a response.Lesson to learn hosts, communicate more with your guests. Show some level of empathy and compassion. This host does not possess these qualities. I am very disappointed.
Dale C.
Hospedou-se por 6 diárias em jan. de 2025