2/10 - Terrível
Manuel R.
22 de mai. de 2024
Pontos negativos: Limpeza
WHAT a Disappointing Experience.
I recently stayed at property ID# 3475121 and unfortunately, my experience was far from satisfactory due to several issues related to the host. Here are the main points of concern:
1.Communication: The host was unresponsive and difficult to reach. I sent several messages before and during my stay, but received no replies, which made it challenging to address issues that arose. When he replied he wanted to charge extra and never provided a refund from a night I did not used.
2.Cleanliness and Maintenance: The property was not clean upon arrival. The kitchen had dirty dishes in the sink, and the bathroom had not been properly cleaned. Additionally, we had to do the checkin at 20hrs since there were people in the house at the time of checkin which it was a 16hrs.
3.Accuracy of Listing: The listing photos showed a well-maintained property, but the reality was different. The furniture was outdated and some items were damaged. The description mentioned a “fully equipped kitchen,” but several essential items were missing. In addition, not gym
4.Check-In/Check-Out Process: The check-in process was confusing. The instructions provided were unclear, and we had difficulty accessing the key. The check-out process was also problematic as the host did not provide clear instructions on where to leave the key.
5.Customer Service: When I finally managed to contact the host about the issues, their attitude was dismissive. They did not offer any solutions or compensation for the inconvenience.
Manuel R.
Hospedou-se por 4 diárias em mai. de 2024