2/10 - Terrível
Sis W.
19 de set. de 2024
Pontos negativos: Limpeza
Genoa Old Town
We did not have a good experience with this property- the property is managed by a 3rd party partner of VRBO and even though we tried to contact the property at least 5 times before our stay, we never received any response them. We emailed through VRBO, through the 3rd party vendors business email and phone and email are,pts through WhatsApp. No response ever. The payment link they sent didn’t work the first 5 times I tried it and I finally contact VRBO support for their help. They were able to get another link sent that worked. When we arrived at the property, the area was really kind of sketchy. We located the building and the inside corridors were filthy- littered with trash and broken pieces of wall- the apartment was okay, but getting to it was really scary. A block outside the door the police arrested someone. I don’t know what he did, but it,took 5 police officers to get him in a police car. We decided we did not feel safe in that area and found a hotel nearby that was much better. I contacted the person who sent me the email with check in instructions and told her we did not feel safe inthe property we had rented and that we were not going to stay there. She responded that she understood and would contact the property manager about a refund. That was 4 days ago and we have heard nothing. This is my first bad experience with VRBO and we will see how they handle this complaint.
Sis W.
Hospedou-se por 4 diárias em set. de 2024