4/10 - Insatisfatória
Gerrie F.
17 de out. de 2023
Pontos positivos: Limpeza
VERY DISAPPOINTING
The accommodations were fine--clean and comfortable. What was VERY upsetting to us is that the description read: "Dog-friendly, waterfront home with sound access".
Another description said "sound view". We chose this property because we wanted to be waterfront or at least be able to see water. It was impossible to do either from this property. There were so many high trees and properties in front of us that we could not even see one inch of the water, and certainly were not waterfront. In order to get to the ocean I had to weave my way through several homes and then climb over a sand dune and slide down because it was too steep/lick to walk upright. We had driven 7 hours each way to at least be able to see water. We could have stayed home because the surroundings of the property could have been anywhere. We were also very disappointed with VRBO which I assume is now under the management of VACASA. I spoke to them twice and they said the local manager would get back with us because we either wanted to be moved to another location or refunded due to the false advertising, no one ever called us back even though they assured us we would hear from the local office. Quite frankly, it ruined our entire trip because the main requirement was being waterfront or at least viewing it, none of which were possible. We have used VRBO several times and been very happy but now we are very uncomfortable because there is no guarantee that the description or pictures are accurate.
Gerrie F.
Hospedou-se por 3 diárias em out. de 2023