6/10 - Ok
Michael
Viagem com a família
31 de dez. de 2024
Pontos negativos: Limpeza e condições e instalações da propriedade
The apartment we were in was in desperate need of renovation - peeling bathtubs, squeaky beds, old and dirty balcony screens. Subpar cleanness level - floors were not cleaned for a while, rug full of pet hair, stained couch among other.
There was an issue with a door lock, which did not lock, and the much needed support from the virtual reception desk was seriously lacking - the person on the other side of the line did not believe me that I am not an idiot and asked me to record a video showing that it actually doesn't work instead of sending someone to fix it. Then they said that there is no one on the premises and they don't know when there will be someone around to fix the problem. Well, that turned out to be not true, the maintenance person turned out to be in the apartment next door. I ended up finding him myself and asking to fix the problem, after more than an hour of wait, not being able to leave an apartment that doesn't lock, half an hour on the line with the less than unhelpful person from virtual reception.
One of the days we came back into the apartment and realized that someone was there while we were gone (they left a note) - a maintenance person who cleaned up the dryer, causing everything in the kitchen to be covered by a thick layer of lint dust.
And let's not forget the brown water. As it turns out, every other place we visited in the surroundings has regular, colorless water, I guess they have invested in the filters.
Quite a disappointing experience.
Michael
Hospedou-se por 7 diárias em dez. de 2024