2/10 - Terrível
Viajante verificado
20 de out. de 2024
Dishonest host - stay away
The house itself is okay. Like others mentioned, not the best neighbords. The pool is not maintained which is the reason we picked this house.
Here's the issue with this host. They asked me who would be coming and there was a misunderstanding and thought we were bringing two dogs. So they charged me $99 for one dog and $199 for a second dog. I don't own two dogs. As it turned out, our plans changed for the Taylor Swift concert and I stayed home with my dog and my wife and two daughters went. We didn't use the first night at all that I paid for. No problem. I wouldn't expect them to refund me for a night I booked. I asked them to refund the pet fee, since we didn't end up taking any dogs with us. They wouldn't refund me the one dog pet fee -my mistake and I was asking for a favor here, so it was understandable, but to not refund me a second dog fee of $199 that I don't even own is totally unnaceptable.
After you book, they basically try and hit you up with a bunch of additional fees for stuff. Not paying attention, I just paid it on the app.
They offered me an early check-in, when we didn't use the first night at all. Lol.
So all in all - they charged me for:
-a night I didn't use -$800 (my fault)
-a one dog fee I didn't use -$99 (my fault)
-$199 fee second dog (their fault)
Completely dishonest and nothing I can do. Stay away
Viajante verificado
Hospedou-se por 3 diárias em out. de 2024