2/10
This has been a horrific experience. Check in was easy - person who checked us in was not friendly but I chocked it up to she's having a bad day. We found a fake nail and some hay on our carpet. The phone in the room doesn't work so I came downstairs and spoke to her. If housekeeping didn't vacuum how do I know they cleaned the bathroom, the glasses and the sheets? She told me and I quote "if they don't smell they have probably been changed". That is beyond disgusting. I spoke with the manager in the morning and she assured me they will have the room deep cleaned and Joel, the manager (who is the saving grace to this) also called. Sadly when we went to our room later in the day the fake nail and hay was still there. It was obvious their deep clean did not happen. The phone in our room does not work. There is a red light flashing. The front desk told me they can turn it off. It's still flashing. I was headed to the front door and stepped on a carpet tack. Avoid this hotel at all costs
suzy
Hospedou-se por 3 diĂĄrias em jul. de 2025