I do not even know where to start. I booked this getaway to be alone with my dog to relax and get away from the hustle and bustle of my city on my birthday/valentine weekend. The host was very nice and responsive at first.
I had booked 3 nights from Friday to Monday. I was honestly really needing this getaway and looked forward to it. I arrived around 8:30 pm on Friday. The weather was freezing and it was rainy. The place was cold.
Sandra showed me around and explained to me the rules of the stay. She was very specific about not leaving the heater on during the night and other important information. The place is a little outdated but ok. She has many rules to be followed. However, she does not like you to turn on the heater and even lowered the hot water temperature. My stayed was HORRIBLE as I was freezing all night and couldn't even take a warm shower to warm up. She has one tiny, cheap single heater that is not even enough to warm up the bathroom.
I was so uncomfortable, cold, and unable to do anything about it in the middle of the night that I decided to get out of there as early as I could. I was not able to rest all night due to the cold weather and lack of hot water. I was up most of the night so I decided to get up at 6am and got out of there the next morning. I informed Sandra that due to the inconvenience of not having hot water or heating I was not able to stay there any longer.
She apologized and insisted that I should have told her. However, this would mean that I would have woken her up any where between 1-5am. As a guest I did not feel comfortable going out there in the middle of the morning to knock on her door.
Hot water and heating are essential and a host should provide them without refraining from what this could cost.
She emailed me apologizing and say she would refund me the two nights I did not use. However, she has now had a change of heart and is refusing to do so. She claims that her policy does not allow for refunds. I completely understand this should this had been a problem I had cause or I decided to not use my stay for other reasons. I feel it is the responsibility of the host to make sure that their guests have the basic essentials for a comfortable stay. This was an issue caused by the host and now she refuses to offer me a refund for the two nights. I was kind enough to accept two nights when in reality she should be refunding me for the entire stay as my night was horrible due to her being so cheap.