2/10 - Terrível
Dale
Viagem a dois
22 de jul. de 2025
Pontos negativos: Limpeza e comodidades
I was very disappointed with our stay at this supposedly "excellent" hotel. We were misled by Expedia that this was an exceptional hotel and that was the reason we booked it. But we arrived in the evening and the front doors were lacked with no directions of what to do. Just so happens someone was bring out some trash and told us to go up to the 3rd floor parking and take elevator to lobby. Once on the 3rd parking there was an elevator it did not take you to the lobby but locked hallways. In frustration going back to the car we saw the guy again and he directed us to another elevator that was to lead tot the4 5th floor lobby. Note: this elevator was not labeled in any way that it was the one that leads to the lobby. very frustrating when it is late at night after traveling all day. Once in the lobby the front desk agreed with us of difficulty of entrance, parking, elevator and checking in. he said that has been a problem but shrugged it off as "O well". Once in the room it immediately smelt and there were numerous spots on the floor. My wife tried to clean one so we would not step on it and the rag she used turned black after cleaning the floor. So we put down rags over the spots and stop cleaning. The room did not have a microwave so we could not heat up ant food we had. I went to the front desk to ask about the microwave and was told no rooms have them. even though he agreed with me the cheap hotels all have microwaves. again shrugged it off as o well! I informed him of the
Dale
Hospedou-se por 1 diária em jul. de 2025