6/10 - Ok
Ronna
6 de jan. de 2024
Pontos negativos: Limpeza
This was my first time going with VRBO. I thought going throuh Expedia would help this to be a better experience but that was not our experience. My biggest complaints were all the beds had hair on the sheets. No excuse for this. And the owner had to call and give us the code to the lock box with keys because the keyless entry wasn't working. According to the owner this has been a problem. I had another appointment the next day so I left my husband to wash all the bed linens we were going to use plus all towels we needed.
The owner is aware and said she had a secondary team for cleaning and she would follow up with them.
Guess a refund or partial refund would have been a nice gesture but she didn't mention one.
I will stay in a hotel next time.
Ronna
Hospedou-se por 4 diárias em dez. de 2023