2/10 - Terrível
Matt
Viagem a dois
8 de mar. de 2025
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
By far the worst so called resort we have ever stayed in!
At $211 Aus per night staying 9 nights in February 2025
We read the reviews between booed and thought really how bad could it be or maybe they have picked there game up arr NO
Starting with the staff not helping with luggage to the room, ( ok that’s ok we thought and just laughed)
Being told you will only receive 2 small bottles of fresh water in your room for 9 nights
Almost impossible to have your room cleaned , so if you want the room cleaned hand your keys to reception give the a time frame like 4 hours and guess what, no room cleaned and no keys available this took some heated conversations with the manager and after 8 hours had a very poor cleaning service with no bed sheet and holes in the bath towels not the mention the toilet seat not cleaned , disgusting
So we were sick with a stomach bug for 6 days and during those 6 days there was no water in our room
So couldn’t not flutter toilet could not wash our hands or shower
Had heated discussions with the manager who did not care
We were washing our hands in the pool spa filling 5 litre bottles of water up from the pool spa to flush the toilet, trying to find staff and asking for toilet paper, all this was communicated to the manager but nothing happened
On our departure we asked for a refund and was told we can not due to Expedia policy, this is another reason I’m writing this.
Never stay at this resort ( THE LAST RESORT)
Never pay upfront at the resort
Matt
Hospedou-se por 9 diárias em fev. de 2025
