2/10 - Terrível
Donita F.
7 de jan. de 2025
Pontos negativos: Limpeza
Poor Customer Service
An unfortunate situation where the cleaning company never showed up after the previous guests had left the day prior to our arrival, leaving a dirty house, piles of wet towels, dirty bedding, dirty kitchen, etc. The frustrating part for us was that we drove 3.5 hours through a snowstorm on New Year’s Eve, only to receive poor customer service from the host. After several voice mails, text messages, and an email to both hosts listed on the property, Megan’s response was a text to us asking if we wanted to clean the house and do the laundry, and she’d waive the cleaning fee & 1 night stay. We were not in the mood to find a store that was open, so we could buy cleaning products. We called her and ended up asking for a full refund and she agreed. We drove 3.5hrs back home, through the snow storm. The next day we sent two messages and left a VM to Megan asking for the refund status – no response. Only after contacting VRBO (who also had trouble contacting the host), did we finally receive a full refund, minus the trip insurance we were required to purchase.
Donita F.
Hospedou-se por 5 diárias em dez. de 2024