After check in, we were assigned our room, just to find...lights not working, door could not be locked (Mountain View rooms), no view whatsoever. After checking with reception we got a different room, which was acceptable and appreciated. The so called SPA is not even worth mentioning, Jaccuzi's are both in a desperate state of repair, not to mentioned the indoor pool, advertising this as a SPA resort is simply false advertising, which was one of the reasons booking this hotel. Food though was real great, however when going to the only 1 restaurant open that day, 7 - 8 Oct 2017, although the Hotel advertises 3 restaurant available another surprise having to argue with the restaurant staff, since we were not part of a tourist group, they after 3 x telling them our room number got almost rude, please Hotel Management train your staff to be friendly. Location is awesome, other staff encountered were friendly and helpful, reception staff was not really interestes in helping and blamed maintenance of the room issue. Don't think to be back at this hotel and rather go elsewhere next time.
