6/10 - Ok
Michele
Viagem a dois
16 de set. de 2025
Pontos positivos: Serviço e funcionários
Pros: Staff is exceedingly friendly and professional. The valet service is convenient and the staff there are top notch. The view of the ocean was as promised and the patio space of the suite was spacious. The room and bathroom were also spacious and appointed with modest furniture. Very quiet and peaceful minus the adorning room doors slamming consistently.
Cons: Hallways are stuffy when walking around. Only one elevator working. The room had an odor and was not properly cleaned. The linens/towels had an unpleasant odor. The bed was extremely uncomfortable. The shower tile grout was black with mold or dirt and there were cobwebs, spiders and dust near the bathtub and window. The bathroom also had plaster marks on the floor and wall and a tile was askew, causing a possible toe injury if not aware. Scuff marks on the floorboards/wall/furniture. The patio was dusty, had debris and the table was not cleaned recently. There was a big spiderweb that had to be dodged when stepping onto the patio. There were stains on the couch, carpet and chair. The fireplace did not work.
Overall a disappointing experience considering we splurged on a king ocean view suite. Definitely not worth the money spent, left disheartened that our favorite hotel that used to be a Doubletree did not meet our expectations of visits past.
Michele
Hospedou-se por 1 diária em set. de 2025
