6/10 - Ok
Vincent
Viagem a dois
24 de mar. de 2025
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I had booked the king suite for my wife and I. We were going to the Stars game and arrived at the hotel around 11AM to drop our bags off. They confirmed we were staying in the king suite but it wasn’t ready. We understood that as check-in is at 3 PM. We go to the game and come back to check into our room and we’re informed that our room was no longer available. We advised that we were told earlier that it just wasn’t ready but confirmed we had the King suite. They then offered us a connecting room which we did not agree with as why would I want to stay in a connected room with my wife? The front desk associate stepped away for a bit, came back and ended up com-ping our room, which we appreciated. fast-forward and we get into our new room and we notice it is a little bit stuffy. We turn down the AC and then we went to dinner thinking it might need to cool down for a bit. We get back to the room and it’s only dropped a degree after being gone for about an hour hour and a half I gave it the benefit of the doubt and actually I dropped it all the way down to 60°. I was uncomfortable all night. wake up in the morning and it only dropped 1° from 75°. The restaurant service was great. The food was very good as well. I just wish there was a bit more organization around the bookings, especially when you’re willing to pay $700 for only one night of stay. Again, I do appreciate the comp room but the room there after left me feeling uneasy about the experience.
Vincent
Hospedou-se por 1 diária em mar. de 2025