2/10 - Terrível
marita h.
31 de dez. de 2024
Pontos negativos: Limpeza
Dishonest host / Property not as advertised
Not only was the accommodation not as advertised, but the host has not provided a full refund for days that we did not stay at the property. Although 2 months in advance we originally booked a 10 day stay, within less than 10 days of that booking I advised the host that our stay would need to be adjusted to 7 days. This property charged the full fee up front to book the property, so I immediately inquired as to how to adjust the amount for the 7-day stay and receive a refund. There was no refund response, after several communication attempts until VRBO personnel assisted over 5 weeks later. The refund provided was only ½ of what was owed. We have continued to contact the host and have not yet had any resolution to this problem.In addition, our stay was the worst VRBO experience that I have encountered in renting accommodations. The property did not fully provide basics, as to heat, hot water and working appliances. Upon arrival we called the host to notify them of the following 4 issues:1.There was no working heat system for the main floor of the house, where the primary bedroom was located as was all of the living and kitchen space. The temperatures outside dipped down into the 30’s for two evenings.2.It was not a fully working dishwasher. There was no top rack to the dishwasher and was located in the pantry with all broken parts that could not be utilized. (Prior to our arrival I contacted the host to inquire as to what appliances were provided in the kitch
marita h.
Hospedou-se por 7 diárias em dez. de 2024