6/10 - Ok
Patricia
Viagem com família e crianças pequenas
19 de fev. de 2025
Pontos positivos: Limpeza
Pontos negativos: Comodidades
We stayed 3 nights and did not have a single housekeeping visit to make up room. When a request was made for anything to staff, met with looks, silence, and begrudging service. Booked specifically for a jacuzzi option, and of course, there is a sign up it is not working which looks permanent. How long does it take to make a service call? False advertising. Breakfast bar very spotty. Weird tasting egg like fake egg, and bacon and sausage also not tasting right. Waffle maker came out one day out of four we were there. Toaster in buffet had a note on it that toast had to be manually checked and taken out by guest as it was not working properly. Smell of burnt toast every morning. How expensive is it to replace a toaster EVERYONE uses as a guest. There was a toaster in our room for goodness sake. SWAP IT OUT. Coffee in lobby for guest breakfast was empty every morning but one. Took forever to get it filled. Why are guests having to ask for the BASICS. No staff was attending the breakfast area at all. Hit or miss selections, okay on weekend, very poor during week. 3 kinds of bread for toast (to be burned), bagels only one day despite having out cream cheese. Waffle maker one day, no waffle batter to be found and have to find staff and ask for some. One tiny trash can found in entire suite, bedroom and kitchen/sitting room. No hairdryer. One bar of soap--for 3 nights! It sits on a noisy access road in a very high construction area. Staff at desk were friendly. No excuse for price.
Patricia
Hospedou-se por 2 diárias em fev. de 2025