6/10 - Ok
Scipio, Grand Prairie
27 de jul. de 2025
Pontos positivos: Limpeza e comodidades
I reserved a 2-bedroom suite with a full kitchen for a special sleepover for my daughter. When I was finally able to get into the room, it was clean and well-presented. However, several issues throughout the stay made the experience less than ideal.
First, my room was not ready at the 3:00 PM check-in time. I had arrived two hours earlier, understanding it might not be available, but upon returning at 3pm, I still had to wait an additional 45 minutes. While waiting in the lobby, I could hear the staff express frustration with the constantly ringing phone. While they answered politely, it was extremely uncomfortable.
The inside of the suite was spacious and tidy. Unfortunately, the living room TV was broken, showing pixelated, distorted images that made it unusable. I called the front desk. They offered to move us, but we opted to stay put and make do since we were already settled.
One of the bathrooms also had a broken bathtub stopper. It took a good bit of effort to get it open so the water could drain properly, which shouldn’t have been necessary in a hotel of this caliber.
The final disappointment came at breakfast the next morning, where there was visibly molded fruit in the fruit bowl. That’s a quality control issue that should’ve easily been avoided.
Overall, the stay wasn’t terrible, but a handful of preventable issues made it a less-than-smooth experience.
Scipio
Hospedou-se por 1 diária em jul. de 2025