4/10 - Insatisfatória
Carol
Viagem com a família
21 de jul. de 2025
Pontos negativos: Limpeza, serviço e funcionários e comodidades
Cons:
• Poor management, no manager onsite at 3pm checkin*
• Front desk staff disinterested, apathetic**
• Room worn, carpets dirty, cabinet drawers broken
Pros:
• Excellent location, near restaurants, DART 1 block, Whole Foods, CVS 2 blocks
• Neighborhood quiet, safe, well-maintained
• Elevated Coffee & Tea across street
*Checked luggage with front desk at 1 pm and told room not ready because of “the type of room” we had (suite). Told by middle-aged woman at front desk our room would be ready at 3 pm (check in time). No problem we left to have lunch. Returned at 3 pm and room still not cleaned. Young woman at the front desk said it would be ready in 15-30 min. At 3:45 pm we asked about our room and young man at front desk was exasperated and unhelpful. Told us manager was out, could not be reached, and he was unsure when the manager would return. Room was ready at 4 pm.
**I understand sometimes there are delays however, this was handled poorly. Management was MIA and despite being the only people waiting in the lobby, the young man and young woman at the front desk were not proactive in keeping us updated. We had to interrupt their non-work conversation to check on the status. Despite our being patient, they were uncomfortable and ill-prepared in informing us we’d have to wait longer. Young man told me he was frustrated and unhappy because he had to give me this news. I guess I was supposed to feel sorry for him because our room wasn’t ready and his manager was offsite?
Carol
Hospedou-se por 4 diárias em jul. de 2025