4/10 - Insatisfatória
Viajante verificado
Viagem com família e crianças pequenas
30 de dez. de 2019
Pontos negativos: Serviço e funcionários
I had booked Aamod Dalhousie for 2 nights (19th - 20th Dec 2019) . As luck would have it, Dalhousie experienced heavy snowfall during that week and roads leading up to Aamod was closed to traffic as a safety measure.
I was told that the only option of reaching Aamod was by walking on foot, in ankle deep slippery snow on an uphill terrain measuring 4 to 5 Km. I would have still considered this adventurous option, but since I was travelling with a 5 Yr old kid I decided not to be foolish and decided to cancel my stay at Aamod.
Expedia clearly mentioned that the Cancellation policy is entirely upto the Hotel Management's discretion, I called them up explaining my situation. I spoke with one Mr. Rishi from their Corporate office who was very engaging and forthright sharing the information about the road closure etc. I also spoke with Front Desk at Aamod Dalhousie and told them that I wish to cancel my reservation, for which they said I need to send them a written mail request (to bookings@aamod.in) . I duly sent the mail, and waited for their response.
More than 2 weeks after sending the mail, I am yet to receive ANY response (positive or negative) from Aamod team. Absolutely disappointed by a so called respected Brand of hotel chain who pride themselves in Hospitality and Service. The issue here is not about refund, as I am fully aware to the terms that I was signing up to, I am disappointed by the lack of professionalism and prompt communication.
Viajante verificado
Hospedou-se por 2 diárias em dez. de 2019
