4/10 - Insatisfatória
Jill H.
13 de jun. de 2024
Pontos positivos: Limpeza
Lemonade from Lemons
While we knew we were renting a historical venue with only basic amenities, we were disappointed with the lack of basic necessities. The rental is listed as sleeping 6, but there are only plates/dishes for 4 people. That made simple things like cooking meals very challenging. The wi-fi was very inconsistent. We thankfully brought a hot spot and needed it to be able to use our phones at all times. The tub/shower in the listing picture showed a claw foot tub with shower curtain ring above. The bathroom we had was a claw foot tub only, no shower curtain, with the spray shower head only able to be used while squatting in the tub. This was very challenging with teenage children. The rooms were clean, the venue at the time we went was very quiet as no other renters were there. Our main problem and the reason we left early was the unfortunate timing of the navy doing training exercises late into the evening and night. My two special needs children struggled with the extremely loud engine sounds and I tried to contact Vacasa on day one to get help with our reservation. I received an initial response from the regional group who said a local rep would contact me the following day. Only that never happened. After two nights of little sleep and no contact with the rental company we left early and just ate the cost. Very disappointed with the unavailability and misleading description of this Vacasa property. We love Fort Casey and will be back to visit but won’t be staying at this venue
Jill H.
Hospedou-se por 3 diárias em jun. de 2024