I booked this place back in December for some of us college softball moms heading to Houston to cheer on our daughters. I kept checking the day before and day off for checking in instructions. Check in was 4:00 pm and we got to property at 6:30pm. By this time I had messaged property contact on VRBO link twice and heard nothing. While sitting in driveway I called. She was unaware we were booked for the long weekend (4 nights). After seeing we were booked she ended up giving me the code for the garage, but didn’t have the front door code as the cleaning person changes it. She said if she knew we were coming, the property would have been freshened up since it had been a week since last occupants. Well she should have known we had the reservation as the property manager. We walked in and the house was so cold. Thermostat was at 51. I turned the thermostat up and called back the property manager. She told me the house would heat up fine. The upstairs did, but not the main floor. After waking up the next day, main floor was still so chilly. Smoke alarms were chirping entire night as well. I let Ruth know via text. It wasn’t until 8:00 that evening that she and her husband showed up with a Space heater and changed the smoke alarm batteries.
A light bulb was out in the shared bathroom upstairs, cobwebs on the corner of the wooden stairs, and multiple stains on the comforter in the bedroom I was in. Mirrors would have been nice to have in bedrooms.