2/10 - Terrível
Kasie T.
6 de set. de 2024
Pontos positivos: Limpeza
NO A/C and terrible customer service
If you are thinking of booking this in the summer. DON'T!! We arrived to the location and upon walking it was 87 degrees in the home. They claim the house had partial AC but the window unit that's in the back living room(there were two sitting areas) did not work as it was blowing hot air and the bedrooms are on the opposite end of the home. We attempted to turn on all the provided fans and still the temperature did not come down after 2 hours. We called the "emergency" after hours line and they told us they would call us back to see if they could switch our VRBO unit to a different one that had AC as I had my elderly parents with me as well as my small child. NOT A 5 STAR RENTAL!
They never called back like they said they would in 30 min so I called back after 1 hour. They said there were no available units nearby and so I asked for a refund as we needed to stay somewhere with AC. They proceeded to tell me they weren't going to refund us either. Needless to say they were the LEAST bit helpful.
To top it off it didn't appear that they maintained the outside as the grass was a half foot tall and there were piles of garbage bags full of grass clippings that smelt absolutely terrible on the side of the home. When I told them this they said to open our windows to let it cool off inside, when we did we could smell the grass clippings inside the home. I will NEVER work with this company again and I don't recommend you do either unless you want to experience anything like this.
Kasie T.
Hospedou-se por 3 diárias em jul. de 2024