I stayed at this hotel from June 2 to June 5, 2025, with my two small children. While in the bathroom, I discovered a mouse in the room. I immediately contacted the front desk and was moved to another room, but no one offered assistance despite me being alone with two babies, multiple bags, and car seats. I had to move everything myself — while also managing my children, one of whom was crying.
This was an extremely stressful and unsafe situation. I felt completely unsupported. Staff were polite, but the response was inadequate for the seriousness of the issue. I ended up checking out early and arranging last-minute transportation myself.
I would not recommend this hotel to families, especially those traveling alone. This experience caused emotional distress and left me feeling like my safety and well-being were not a priority.
