4/10 - Insatisfatória
Michael
Viagem com a família
3 de dez. de 2024
Pontos negativos: Limpeza e comodidades
This was the worst "by Hilton" hotel experience I've ever had. I paid for a suite weeks in advance, and when I arrived the bathroom clearly needed - as their staff put it - a "deep cleaning", hair everywhere, grime and debris next to the toilet... and the toilet rocked side to side like it belonged on a roller coaster at the county fair. Shower looked dirty and the shower head was barely decent. I complained to the staff and they offered to move me to a smaller room, which I refused because that's not what I paid for. Then they offered to move me three floors up which wouldn't meet the needs of my family. Staff was polite, but not overly helpful. It wasn't until I asked for cleaning supplies to clean the bathroom myself that they sent someone to take care of it. Breakfast was mediocre at best, didn't live up to lots of hype I saw from other reviews. This place is definitely not worth the price. So if you're wanting to get a decent place to stay for $150 per night, definitely look elsewhere. Avoid this place.
Michael
Hospedou-se por 1 diária em dez.. de 2024