2/10 - Terrível
Ernest H.
18 de jul. de 2024
Pontos negativos: Limpeza
Castaways Dreams Villa
When we arrived, the home and property were filthy. Our family didn’t get into their rooms for four hours after check in!! We were given incorrect codes for all the bedroom locks and the gate. During our two day stay, the master bedroom toilet broke and the main bathroom also had a broken toilet which flooded. We didn’t have time to call a plumber as we had a tight schedule and no one in the family wanted strangers in their rooms while we weren’t there. They did not let us check out the full four hours that we couldn’t get in the rooms, so that was a real pain trying to get everybody packed and out of the house. During our mad rush to get out, we had forgot all our champagne and wine. Due to the horrible weather in MIA, we ended up going to the states with the family because my wife needed emergency surgery. We came home a few days and called the property manager to get the alcohol we left. The two property managers knew we lived on island, but when we contacted them, they told us that they gave it away to the cleaning people! And then he added that it was only Barefoot Wine!! We’ve never
Ernest H.
Hospedou-se por 4 diárias em jun. de 2024