6/10 - Ok
JITEN, Denham
7 de dez. de 2024
The hotel experience was mediocre. The telephone in the room was out of order, leaving no way to contact reception or room service without physically going to the front desk. There was also no mobile signal, so using a mobile phone wasn’t an option either. The spa was fine but lacked atmosphere; as the only guest there, no refreshments were offered to help me relax. The room carpet had a visible stain, despite attempts to conceal it. Although the website claimed to offer 24-hour room service, this was not the case. When I returned to the hotel at 2 a.m., I was met by the night porter, who was also cleaning. Upon asking about room service, the only option offered was a chicken sandwich, which he would prepare, so I ended up going to bed hungry. However, I can’t fault the staff, as they were all friendly and polite.
JITEN
Hospedou-se por 1 diária em dez.. de 2024