This is a good property in general, certainly has potential to do even better. The decoration and ambience are spot on. The rooms are well furnished and spacious, the maintenance and upkeep might be trending downward…maybe scrubbing the floors at regular intervals will help versus only sweeping/mopping. Also, 2 of 5 towels we received had brown/pink spots, suggesting laundry process might need review. Another thing that was odd was how the toilet paper was touching the trash can that had been placed right under it; we moved the trash can to the opposite side but the cleaning staff returned it to the original place again - may be a training opportunity for housekeeping. When we got our room there were dirty dishes parked outside from the previous guest, but despite 3 staff members walking by, one whom we engaged directly about the dirty dishes, nobody removed them until the next morning - perhaps the staff are more focused on their jobs than on guest experience. Luckily, slippers and personal care items are available upon request. There’s also a good choice of channels on TV. Breakfast buffet was exceptional for the price!
The saving grace for this property is their head Chef, who is doing a remarkable job at lunch and dinner service. We hosted a dinner and the food served was top notch, so if you’re staying here you won’t have to look elsewhere for food. I would stay here again, but sincerely hope for a cleaner room, and some more relaxed, more empowered and smiling staff.
