We usually stay at another property further south on Michigan Ave., but I decided to try the Westin all the way north. The Website says there is no parking at the hotel, so we had to park across the street at the Hancock Tower parking garage. It's a bit of a hassle, as you have to take two different elevators and pay via machine (one was out of order). The Westin itself...staff was friendly at check-in. The room smelled like a pet room that had been sprayed with deodorizer to cover it up (but it didn't). My daughter, who is allergic to cats, said her eyes were itching shortly after we got in the room. Other things...there were what appeared to be blood stains on the floor by my bed, in addition to white stains on my bed's headboard (don't want to know what those were...). Pretty gross. The toilet paper holder in the bathroom was broken, and the roll kept falling off. The toilet seat wouldn't stay up by itself (had to hold it). The shower head was one of those "rainfall" types, but it was clogged, so we had to use the handheld sprayer as the shower head. The T.V. remote was worn out, so you had to push each button really, really hard and aim it perfectly at the T.V. The HVAC control panel was cumbersome, and we had to hit multiple buttons multiple times to change any setting. Regardless of temperature, the room always felt kind of humid. My daughter put a pillow on the sitting chair in the room because of the stains on the cushion. It's not a great property. We won't return.
