2/10 - Terrível
Corey
Viagem em grupo
25 de set. de 2025
Pontos negativos: Serviço e funcionários
Save yourself the hassle and book elsewhere. I have never seen, such terrible hospitality in all the years I have traveled. First, we were to receive 2 complimentary drinks upon arrival. We arrived around 8 P.M and the bar was still open. We were informed that they have a strict policy of honoring the complimentary drinks between 5 P.M and 7 P.M. Hmm......oddly enough it never said that on my expedia booking. Sexond, the rooms are outdated. Third and last strike, is I needed to store a deep dish Chicago pizza in their freezer. I was informed I wasn't allowed. Why? No reason, just a flat out "no". The pizza was frozen and to take back with me home and I explained that to the 2 women at the front receptionist.
To the manager who runs this hotel: work on training your staff to go above and beyond for guests. I stay for the service, not the rooms. A simple, yes as it doesn't do any harm would have sufficed, yet can't keep customer's food in the freezer for what ever reason isn't correct, it is stupidity. Hope the staff realize that they are in the hospitality business sooner rather than later.
Corey
Hospedou-se por 1 diária em set. de 2025