10/10 - Excelente
Nobie K., Santa Barbara, California
14 de jul. de 2025
Pontos positivos: Limpeza
It’s how you react that matters the most.
The place is just as described. The townhouse is relatively new with no wear and tear. It is actually a three bedroom, two bath unit that the property management Vrbo’s for only four people.it’s good for two couples, with the exception that one bedroom is significantly smaller than the other one. Not a big deal, just an fyi. The area is a nice base for wine tasting and Carlton has many nice restaurants. As the title suggests, we did have something happen; the fire alarm went off in the middle of the night and woke us all up. There was no fire and no smoke in the house. We can be upset about it, but stuff like this happens in your own home and fire alarms always go off in the middle of the night. It’s how they reacted that makes this place worth your consideration. We communicated and they understood the system reset itself so there was no need to come in the middle of an he night. They offered to replace the offending smoke detector. When I said I didn’t know which one went off, as they are all tied together. They said the would replace all of them, just to make sure it wouldn’t happen again. Then, they asked when we would be out that day, so they could do the work without disrupting our plans. They did replace them all, as I saw the old ones when I took out the trash. We didn’t have any other problems. It is a fantastic place to stay and the management company is world class.
Nobie K.
Hospedou-se por 3 diárias em jul. de 2025