2/10
Overall very disorganised. Booked a suite and got the smallest room in the hotel.
Only at breakfast did we realise someone else had been given our suite. This came to light when we gave our room number for breakfast and was told we had already had breakfast, thats when we found out we had not been given the suite we booked.
Most of the staff were friendly but disorganised, one lady was very rude and blunt.
You have to ask what system is in place where the wrong people get the wrong rooms? I had to make sure nothing was booked to our room that we were billed for.
It's a shame because it's in a beautiful location, and even the smallest room in the hotel was clean and beautifully decorated.
We would not recommend or stay at this hotel again. Yes we were refunded the difference between a standard room and a suite but feel after such a monumental mistake that really was not enough.
Alun
Hospedou-se por 1 diária em jul. de 2025