Hotel is in a great location in the centre of Simons Town and our room had a good sea view and was spacious, however, the reception and the rooms had a slight aroma of stale fried food from the restaurants below.
The room itself is in need of repair and ungrade, bed was comfortable, but hard floor whilst swept however the surface was certainly not clean, we quickly we had very dirty soles to our feet. The underside of the shower seat was very badly stained and unhygienic, towels were old and one had a few small holes, surfaces in the bedroom were badly marked and repair or replacement needed as do the walls, no hair dryer was provided and on request the one offered also didn’t work! Our key card didn’t work and the one provided was the hotel master key to all rooms!!! It’s fortunate we’re honest! not sure if I had been happy knowing a random guest could easily enter my room. Balcony was in need of a good clean and sweep, we were also warned about Baboons who were nearby. In fairness the staff were friendly and attentive but the owners need to invest in their hotel and support and train staff. It’s not a 4 star hotel, we stayed in 4 star SA hotels either side of this stay and the difference was frankly very noticeable. Lastly the fire alarm went off one evening due to a client using a fire door upstairs, apparently a regular occurrence?
