Check-in was smooth. The lobby is open, spacious, and beautiful—definitely a strong first impression.
We arrived around 3 PM and visited the Preferred Lounge, but the food was just leftover brunch items and not very fresh.
If you book through Expedia, note that they place a hold and you pay in full at arrival.
Our room on the 10th floor (Preferred King Premium) felt outdated. Rusted faucet knobs, poor shower pressure, dim lighting, an old TV, and broken outlets next to the bed made the stay less comfortable.
The beach was the highlight—absolutely perfect. The pools, however, had an overwhelming chlorine smell that made them uninviting.
Food was the biggest disappointment. Portofino served cold, rubbery calamari and a steak that felt mass-produced. At the Pan-Asian spot, the sushi was lukewarm, the fried rice was bland, and the miso soup was overly salty. The Mexican restaurant was a bit better with decent steak and molcajete, but even the guacamole missed the mark. The World Cafe buffet was fine, and the omelet station stood out.
Once you leave the lobby, the restaurant decor lacks effort and style.
Elevators were slow and inconvenient. We probably lost about 15 minutes total just waiting for them.
The staff was consistently friendly and welcoming. Everyone greeted us, which helped maintain a positive vibe throughout the stay.
