2/10 - Terrível
Mizuho
Viagem com a família
26 de nov. de 2024
Pontos negativos: Serviço e funcionários
Worst hotel experience of my life. Our flight was scheduled to arrive early in the morning (5am), so we booked and paid for an extra night (the day before arrival) so that we could check in right away and get some rest after a long trip. Even though I did inform the hotel our arrival date and time when booking, they told us there is no room available for us because we didn’t show up for the first night. We were very upset but waited patiently for 3 hours until they were able to get our room ready. They gave us various excuses but we were so tired and just wanted to check in. While waiting in the lobby, I witnessed at least 4 guests complaining about room flooding, shuttle bus didn’t show up etc. The room they gave us was completely different than my reservation. I booked Deluxe Quadruple Room with Mountain View but what I got was a small window with another building right next to it and two single beds. I don’t usually complain when I travel but I was beyond disappointed so went to talk to the receptionist. They told me single bed is called queen in Egypt and the pictures shown in Expedia (two queen beds with balcony with Pyramids view) for the room are a system error. This hotel is a complete scan. Please do not waste your money on this hotel. The receptionists act friendly but they do not care about guest at all.
Mizuho
Hospedou-se por 2 diárias em nov.. de 2024