8/10 - Boa
Frank
Viagem a dois
15 de jul. de 2025
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
My husband and I enjoyed our stay at this lodge. The room was clean and had the basic amenities of a hotel. It was nice that we could bring mugs and plates from the main lodge back to our room. I also really liked the trash and recycle containers in our room. We had a beautiful view of the mountains. I would definitely recommend the mountain view, as the water view would have been disappointing. Our only negative experience was when we tried to cancel the reservations a couple of hours after booking through Expedia when we learned some areas nearby were still closed due to Hurricane Helene. It's on us for getting a non-refundable reservation, but it's on the lodge for canceling our reservation after talking to Expedia... Expedia contacted the lodge to try and get a refund on our behalf, but the lodge would not refund us. Expedia then left it to us to manage the reservation as we wished. We decided to keep our reservation since we would not get a refund. Thankfully, I called the lodge after they talked to Expedia to confirm our reservations because the lodge had canceled them. They were good about rebooking.
Frank
Hospedou-se por 2 diárias em jul. de 2025
