The hotel itself is excellent, but the reception staff were unprofessional and inattentive, which detracted from the experience. Unfortunately, the wellness facilities were closed during our stay. The buffet breakfast was chaotic, with guests scrambling for leftovers. On a positive note, the restaurant downstairs was outstanding, offering exceptional service and delicious food. The Deluxe Rooms were clean, comfortable, and well-equipped. Overall, while the stay had its highlights, the poor reception service means I would not choose to return.
