4/10 - Insatisfatória
NAOMI
2 de fev. de 2025
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
I recently stayed at Capri by Fraser Brisbane and had mixed feelings about my experience. The staff was incredibly friendly and welcoming when I checked in, which made a great first impression. However, I encountered several issues during my stay.
When I entered my room, I found that the towel rack was not properly secured and came off when I tried to use it. The room phone wasn't working, so I had to use my mobile phone to contact reception. The espresso machine in the room was also not functioning, which was disappointing. I was offered a room change and was upgraded to a higher floor, which I appreciated.
Unfortunately, the new room had similar issues, including a non-working bedside light and a empty tissue box. These issues detracted from the overall experience. Additionally, the bed sheets were not properly fitted, and the mattress was partially exposed, which made me feel uncomfortable. I had to request additional flat sheets to sleep more comfortably.
On the positive side, the pool, gym, and sauna facilities were excellent and helped me relax. The staff remained friendly and helpful throughout my stay.
Overall, while the facilities and staff at Capri by Fraser Brisbane were wonderful, I believe that with better attention to detail and regular checks, such inconveniences can be avoided. I hope that my feedback will help improve the experience for future guests.
NAOMI
Hospedou-se por 1 diária em jan. de 2025