I would not stay at this hotel again. The staff member at check-in was already unfriendly. She spent the first 10 minutes on the phone, despite seeing us waiting, and then asked who was next, as another guest had arrived during that time. She didn’t explain anything and seemed eager to just get rid of the guests. In general, the hotel staff was very unfriendly.
At night, we couldn't sleep because a party was being held on a boat on the Danube, and the music was so loud that we could hear it on the 4th floor, preventing us from sleeping. At 3:23 AM, I called the reception to inquire, and the gentleman at the front desk rudely responded, “There’s nothing I can do about it. That's just how it is,” and then hung up on me! That, in my opinion, is extremely rude.
This hotel does not deserve its 4-star rating and is not worth the price. Furthermore, guests should be informed in advance about the noise at night, as well as the fact that the hotel is located directly next to a main road.
