4/10 - Insatisfatória
Tesla
Viagem com família e crianças pequenas
27 de jul. de 2025
Pontos positivos: Limpeza e comodidades
We arrived for a weekend getaway before school started. The property was rated really good online & we were excited for our stay. We made sure to call ahead of time because we were checking in later than the check in time online. We were assured this wasn’t an issue. When we arrived around 8:40pm we were informed the system was down & we were not able to have keys made. There were several upset guests in the lobby. We told the front desk attendant that it was okay and we were going to go somewhere for about an hour & we would be back. We ended up coming back around 11pm & our keys were ready. We unloaded everything including our two young kids & went to our building got all the way to our floor & found that they had assigned us a room that was not reachable due to a barrier made by the construction crew. I was obviously frustrated. We had tired kids & a ton of luggage that we then had to bring back downstairs & return to the lobby. When I informed the front desk they seemed very frazzled. Their phones were ringing off the hook & they had a lot of upset customers. One of which who had been assigned a room that was already occupied by an entire family that they had walked in on. I was told to go ahead & have my husband & kid get back in the car because it would be awhile. Finally when we got our keys we got to our room. We didn’t even have a shower curtain. Of course we didn’t notice this until the day before check out when we went to bathe the kids. Pull out was uncomfortable.
Tesla
Hospedou-se por 2 diárias em jul. de 2025