The good about this hotel is the location...ski in and out, very nice. There is a lift right next to hotel that takes you down to Arcs 1950, very nice.
We booked the half board. When you stay at a "5 star" resort, you expect 5 star service, food, and hospitality. I have had better breakfast at a Holiday Inn. The eggs are pure slopp. THe kids cant order pancakes or waffles, and the only omelette you can get is plain or cheese.
The dinner experience was horrible. On the 2nd night, took over 2.5 hours for dinner, never served the second course, food was bad. Friends we met had to send their steaks back twice. There are only two choices on the menu for dinner, so If you dont like what they have your out of luck. dinner/food was average Deserts are displayed on a table, no covid safety, they allowed little kids to breathe all over deserts.
The worse thing about this hotel is the management. The female director has no idea or concept about hospitality. When my wife complained about the food service, she rolled her eyes like we were being a pain. I spoke with the front desk on two occasions about a food refund, and it wasn't until I wrote an e mail that I got a response from the director. She was rude, unapologetic, and made us feel like she could care less about us.
In fact, at check out where I and other guests were complaining about refund, the director said that we could have left and gone somewhere else. I have never been treated so rudely by management.
