I dont usually do reviews but I cant stand this place, regretted staying here. First of all, I was born and raised in this island, I speak the language and knows what a good customer service should be. I came here with my family, booked another hotel rooms 5 mins away from this resort to accomodate all of us. The front desk people were rude, did not give us insteuctions about their amenities i,e internet access, towel access, “policy of keys”, etc.
Ill begin by saying that the unit I stayed im was dirty, stained and old bedsheets were used, towels had blood stains, rusted refrigerator, found a cockroach on the table and my daughter had bedbug bites or may be dustmites. I have pictures to prove it too.
Another issues I had was when my sister thought she accidentally lost the key, the staff told her they dont have a spare key. I personally went and spoke to the front desk and changed their story by saying that they have a spare key but we have to pay 1500 pesos or call the owner to get the room open. I dont mind paying BUT like I said this info was not given to us at the time of check in. I also overheard the staff gossiping about their guests which I thought was very unprofessional. I would avoid staying here at all costs. I was very very disapponted.
