6/10 - Ok
Jessica J., Lorain OH
7 de out. de 2024
Beware of Double Bookings
I booked and paid the 3 night stay 6 weeks in advance. Unfortunately, I learned this home was double booked when I reached out to the host for check in information the day before my scheduled arrival. The host contacted me immediately and apologized explaining the home was occupied due to a booking on another platform. The host offered to find another available home (and they did provide a suggestion) however when I went to book the new home it was NOT available for my travel dates. When I reached back out to this property owner to clarify availability there was no reply. The host provided a refund however if they list their home on multiple platforms they should track bookings independent of software and notify renters of conflicts before the renter contacts them for check in information. This last minute cancellation resulted in a late night scurry for new accommodations for 6 adults. The rating reflects poor management and fair communication. I cannot rate home quality as I did not have an opportunity to stay at this property.
Jessica J.
Hospedou-se por 3 diárias em out. de 2024